Help Page and Knowledge Base
We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.You can browse by categories you are interested or you can search some information you want to know at knowledgebase by entering keywords in the search bar. If you can not get a satisfied answer here, Our customer service representative will help you figure it out.
ORDERS AND REPORTS
What is the procedure to place an order?
Choose products to purchase and click on "Add to Cart." The products will be placed in the cart. To complete your order click purchase and confirming the steps from time to time, until the choice of method of payment. After the procedure, the system will send you an email summary of your order.
You can delete an order?
YES Just contact us by e-mail indicating the number of 'order with your name No When your order has been shipped, delivered to the carrier
How can I get a written receipt of my order?
Once you submit your order, you will see a confirmation page of the same. This page will serve as a receipt, and we recommend that you print directly from your computer.
You will receive, however, immediately after the purchase, an e-mail notification containing the number of purchase order made.
METHOD 'FOR REGISTRATION
It 'the first time I order, what should I do?
After clicking on a product, you enter the Product. Here's the button "Add to Cart" by clicking on the button, the product is placed in your shopping cart. After you have finished browsing the various categories of on-line catalog, you can go to your cart, change the quantity of products in order, removing or adding others and proceed with the submission of 'order.
By registering you have some advantages.
• Permanent Cart. The products you add to your shopping cart during a visit will also remain on subsequent visits until you decide to delete them.
• Order History. You can see all purchases made by you, print a summary of your order and check status.
• Address Book. You can add addresses that you can use to send your purchases directly to a person to whom you make a gift or to an address other than yours.
Also if you are registered, when you come back to buy again each time you do not have all your data.
Can I purchase without being registered?
Yes, registration is not mandatory. You can also place orders without registering, each time entering all the data for the shipment and payment.
What is the "cart"?
The truck is the virtual space in which the products entered during the visit to the site. The cart will show you the products you have purchased. including the subtotal of costs, so that at any time you can get an idea of the costs you're doing. You can at any time add, modify or remove products from your cart.
How can I view the content of my "cart"?
With our system you will always be seen what they wish to purchase in the box on the right cart. Shopping cart by clicking the link will appear immediately a detailed list of all the products that so far have decided to buy.
How can I change the contents of my "cart"?
The shopping cart provides a few buttons to change the number of pieces entered for each product, you no longer want to delete products or to empty it completely.
TECHNICAL PRODUCT INFORMATION
How do I quickly search for a product?
By using the internal search engine to the site. To activate it you can type the name of the desired product in the box at the top left of every page of the site.
Where to find detailed technical information about products offered?
Arcapel offers for each product, a detailed technical and reliable, based on information supplied by the manufacturer. This information is readily accessible: just click on the product chosen.
They are torn between various products. How do I make a comparison?
Arcapel provides its customers the opportunity to compare various free similar products to become immediately aware of the differences. Just click on the "Add to Comparison" in the main page of the product. More products can be compared.
METHOD 'OF PAYMENT
What are the payment options offered by Arcapel? Purchases made on Arcapel are safe and guaranteed and can be done in several ways:
Payment by bank transfer in advance
Payment by Credit Card
Payment by PayPal
Payment by Paypal Express
Payment by Western Union
I wanted to place an order but payment by credit card was declined. What are the reasons?
Some credit cards carry certain limits on Internet purchases. This may be the reason for the refusal to pay. We recommend that you contact your bank to get authorization to make purchases on the Internet.
DELIVERY OF GOODS
What should I do at the time of delivery?
1.Check that the package is in good condition.
2. Open the package in front of the courier asking him politely to wait for verification. In the event that the courier waste that occurs, you have 24 hours of time to tell us what happened and the failure of the product.
3. Verify that the product is what you ordered and not damaged or apparent anomalies. If no problems are found, accept the delivery.
4. In case of non-compliance or apparent damage, refuse delivery and complete the form indicating acceptance of the problem:
a. Return the package to the carrier.
b. Write an email describing the incident to firstname.lastname@example.org within 48 hours indicating the number of CCL.
What happens if the delivery takes place when there is no one at home?
In the event that at the time of delivery there is nobody at home, the courier will leave a notice normally passing through the letter box. Just simply contact the carrier to find out how to retrieve the order.
CONDITIONS FOR RETURN / RIGHT OF WITHDRAWAL
If not satisfied with the product, how can I send it back?
The "Satisfaction or refund" allows all our customers for ten (10) days from the date of delivery within which the product can be returned for a refund to Arcapel equivalent to only one value of 'object. The product must be returned in its original packaging, making sure to insert it into another box to avoid damaging accompanied by all original accessories. Shipping costs are charged to the customer.
PRICES AND PROMOTIONS
What 's the pricing Arcapel?
Arcapel is committed to offering its customers the lowest prices in the market, according to market fluctuations, supply and demand and availability of products, the prices may be subject to price variations
I bought a product but the price was changed shortly thereafter. Can I be refunded the difference?
The price charged for each product will be displayed at the time the order is validated. Any refund (or supplement) may be required if the price is later reduced (or increased).
What is a promotion code?
The promotional code can take advantage of discounts on products Arcapelshop sites.
Where can I find a coupon code and how is it used?
Arcapel provides its customers with coupon codes of variable value (from 9 € to 100 €) according to the value of your purchase. The codes can be obtained by consulting the partner sites, the press and the newsletter Arcapel. To use a coupon code just register (registration is free) to place an order and enter the promotional code at the time the order is validated.
The newsletter subscription is free?
The newsletter subscription is free and entails no obligation to buy. The sending of the newsletter is only at the express request of the customer.
How can I stop receiving the newsletter?
If you do not want to receive the newsletter, just click on the link at the end of the e-mail. The request for suspension of the subscription is automatically recorded and is obviously free.